1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
2. Return Address
All approved returns must be sent to:
250 ALTA VISTA WAY DALY CITY, CA 94014
3. Return Requirements
To be eligible for a return, items must meet the following requirements:
– The return request must be submitted within 30 days of delivery.
– Items must be unused, unworn, unwashed, and in original condition.
– Items must include original packaging, tags, and any included accessories.
– Customers must provide order information and return details before sending items back.
4. Non-Returnable Conditions
Returns may not be accepted for items that are damaged due to customer use, altered, washed, worn, or missing original packaging and tags.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs if the return is requested due to personal reasons, including incorrect size selection, change of mind, or unwanted purchase.
6. Seller Responsibility
If the item received is defective, damaged, incorrect, or different from the ordered product, we will review the issue and provide appropriate assistance. Return shipping responsibility will be determined based on the situation.
7. Refund Processing Time
Once we receive and inspect the returned item, approved refunds will be processed within approximately 3 business days.
8. Refund Method
Refunds will be issued to the original payment method used during purchase. Processing times may vary depending on the payment provider.
9. Contact Information
For return or refund questions, please contact:
antoniette@kepharis.shop
support@kepharis.shop
Phone:
9169827987