1. What products do you sell?
We sell trendy women’s clothing through our online store at kepharis.shop.
2. Where do you ship?
We currently provide shipping only within the United States.
3. How long does order processing take?
Orders are usually processed and shipped within 1-3 business days after payment confirmation.
4. How long does delivery take?
After shipment, delivery usually takes approximately 3-7 business days depending on the shipping carrier and delivery location.
5. How can I contact customer support?
You can contact our customer support team through:
Email:
antoniette@kepharis.shop
support@kepharis.shop
Phone:
9169827987
6. Can I return my order?
Yes. Customers may request a return within 30 days after delivery. Items must meet the return requirements listed in our Refund Policy.
7. Who pays for return shipping?
Customers are responsible for return shipping costs for personal reasons such as choosing the wrong size, changing their mind, or ordering unwanted items.
8. When will I receive my refund?
After the returned item is received and approved, refunds are generally processed within approximately 3 business days.
9. What payment methods do you accept?
We accept:
VISA
MasterCard
AMERICANEXPRESS
DISCOVER
10. Can I change or cancel my order?
If you need to change or cancel an order, please contact customer support as soon as possible. Requests will be reviewed based on the order processing status.